Why Choose Easily?
Customer Experience is our top priority
Real, human support
Our team is knowledgeable and experienced in helping people set up and manage their website, whether it’s the first or 20th website you’ve created. We are also experts at diagnosing issues relating to domain names and setting up email accounts. You can speak to our exceptional support team on the phone at 0800 072 3636 or email them 24 hours a day at email@example.com. If you are phoning from outside the UK, please use this number: +44 (0) 207 015 1782.
Premium services at an affordable cost
We know that there are some low, low prices out there when it comes to domain names and hosting. Our products are built to be transparent, include all the necessary features, not change price after the first few months, and provide an uncomplicated website experience and terrific customer support. We aim to make life as simple for our customers as we can. It’s your entire online presence, done Easily.
We’re serious about security
The web can be a dangerous place with cybercriminals looking to expose and exploit data and businesses. Easily gives you piece of mind monitoring our networks and platforms for malicious activity. We also take your Data Protection seriously, only keeping the bare minimum of information on our systems and not storing any credit card details.
We are PCI DSS compliant
The security of your personal information and card data is important to us. As a business that accepts card payments, our payment system meets the Payment Card Industry Data Security Standard (PCI DSS).
Being PCI DSS compliance helps to:
- Make shopping on the Easily website safer by reducing online fraud
- Stop theft and the unauthorised use of credit and debit cards
- Protect our customers from fraudulent activity
The Easily 30-Day Promise
At Easily, we are confident that you will find our products and services to be of the highest quality, reliability and fit for your purpose. If, however, we fail to live up to your expectations then we will be happy to refund the cost of your purchase at any time within the first 30 days from the purchase date. The Easily 30-Day Promise applies to new purchases of all of our shared hosting and email products.*
The money-back guarantee excludes upgrades and renewals and does not apply to certain offers and promotions including, but not limited to, packages and bundles that Easily may offer from time to time.
* Unfortunately we are unable to offer any refunds on domain name registrations or our “Build It For Me” website design service. We will also not refund any product that has been used for illegal or unethical purposes.
Customer queries, Feedback and Complaints Procedure
We believe in providing excellent products and services backed by first class support. However, we do realise that sometimes things go wrong. We will endeavour to help solve issues quickly as we can. If you need to contact us to raise an issue, report abuse, make a complaint or give us some feedback then in the first instance contact us at firstname.lastname@example.org, or write to us at the address below. We will aim to acknowledge all correspondence within 24 hours.
We will investigate your complaint within three business days. Some complaints by their very nature, however, may take longer than others to resolve. If we have been unable to complete our investigation of your complaint within this timeline we will contact you. We will keep you informed of progress in a way that best suits you and at a time that is convenient for you.
Online Dispute Resolution
If you are resident in the EU, you also have the option to submit complaints on the EU Online Dispute Resolution (“ODR”) platform which facilitates the settlement of any disputes online. For more information, please visit the platform on https://webgate.ec.europa.eu/odr/. However, please note that, even if you do submit a complaint on the platform, we do not intend to use the platform to resolve disputes and are under no legal obligation to do so.
Easily Ltd is part of Corporation Service Company. Our head office is located in the heart of London.
25 Canada Square
Non UK callers +44 (0) 207 015 1782