To help you navigate our frequently asked questions page you can click on the links below to quickly get to the answer you need.

General/Account

How do I manage FTP and create FTP users?

You can view and manage FTP settings and users in the FTP Manager application in your portal account.

Login to easily.uk and select Login.
Once logged in, select Web Apps > FTP.
Follow on screen instructions to create and save users.

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How do I manage my database?

Plans include support for MySQL databases. To view your database login information, login to your portal.
Go to easily.uk and select Login. Once logged in, select Web Apps > Database > MySQL Manager.

Who do I contact when I need customer support?

Easily offers email and telephone support.

support@easily.uk
domainservices@easily.uk
0800 072 6118

Do I need to update my DNS records?

If you've registered your domain with us, the domain name is automatically configured to use our nameservers (meaning, you don't need to do anything). A domain usually takes up to 24 hours to propagate to be available on the Internet.

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Email

What are my email settings for third-party email clients?

If you are using a third-party email client such as Microsoft Outlook or MacMail, you will need to update your email settings to the below:

Username: Your email address
Incoming/POP/IMAP mail server: mail.easily.uk
Outgoing/SMTP mail server: mail.easily.uk
SMTP Port: 1025
IMAP Port: 143
POP Port: 110

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How do I create email accounts?

When you sign up, you’ll receive a Welcome email with instructions to access MailManager. MailManager is a really easy onboarding tool that lets you create email accounts in two steps. Just type in the email and password, choose any forwarding rules if desired and set spam filtering preferences.

To access MailManager, log into your Easily portal at easily.uk > My Account. Select Web Apps > Email.

How can I access Webmail?

Once you create an email account in MailManager, you will be able to login to Webmail to use your email. Access Webmail through easily.uk and selecting the mail icon in the top navigation.

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How can I create a default email signature on my outgoing emails in Webmail?

To create an email signature, select “Preferences” (gear icon) from the left-hand menu within Webmail. Select “Signatures”, and input a title, and write and format your email signature and click “Add.” Your new signature will now appear on your List of Signatures.

You can create multiple email signatures and select a default signature by selecting the star next to the title on your List of Signatures.

Where can I see my data usage or disk space used?

In Webmail, select “Preferences” (gear icon) from the left-hand menu within Webmail. Select “Data Usage” to view your disk space used and remaining, as well as a breakdown by Inbox folder.

Building my Website

What is Online Presence Builder?

Online Presence Builder is an easy-to-use, drag-and-drop website design tool including in your Easily website hosting plans. To access Online Presence Builder, log into your Easily Portal, click on the Websites tab and select Get Started to launch Online Presence Builder.

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How do I add Google Analytics to my Online Presence Builder website?

To add Google Analytics, you first need to set up an account with Google Analytics:

https://analytics.google.com/analytics/web/. Once your account is created, you will need to add your tracking code to your website to begin collecting data.

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Can I change my design once I select it?

Yes, you can change your design at any time. Select “Design” in the tool to view the available designs. You also have the option to preview how existing content will look with the new design before making the change.